6.1 This right (pursuant to and by effect of Italian Legislative Decree no. 206 of 6 September 2005, known as the "Consumer Code"), which can only be exercised if the client is a Consumer (by this definition meaning any person acting on the website for purposes unrelated to business or professional activities), consists of the right to return goods purchased to the supplier without penalty and without specifying the reason, as well as the right to obtain the relative refund of the purchase price.
6.2 The consumer may exercise his/her right of cancellation within fifteen (15) business days of receiving the products, using the procedure below:
6.2.1 Before proceeding with the shipment of the product, please refer to the return and refund information page, which contains all relevant information.
6.2.2 Please fill in the return request section by entering the relevant order number or tracking code;
6.2.3 Return the products, enclosing the pre-filled return form, within the aforementioned period of fifteen (15) business days to: Calze G.T. Srl - Via Cadimarco 44, 46041 Asola (MN), Italy.
6.3 The shipment must be checked immediately upon delivery. If there are any irregularities with your order once the products have been delivered, you must note the nature of the potential discrepancy (e.g. open packaging, damaged items, etc.) in the appropriate section of the return request
6.4 The right of cancellation is subject to the following conditions:
- The products must not have been used, worn or damaged, and must be returned intact and in their original packaging at the Customer's expense;
- Returns will not be accepted and the purchase prices for the items will not be refunded if the returned products are found to have been opened or worn, or are not contained in their original packaging;
- Refunds will not be provided for any products that smell of smoke, perfume, lotions or clothing detergents;
- The items being returned must be sent in their original packaging using thick and durable cardboard packing materials (not an envelope). Any failures to comply will result in the application of a 15% restocking fee.
6.5 Upon receiving the returned item(s), the seller will verify their integrity and, at its sole discretion, will determine whether or not the retuned products are in their original condition.
6.6 The seller shall not be held responsible in the event of the loss, incorrect or late delivery of the items being returned.
6.7 The right of cancellation may not be exercised in the event of tailor-made products.
6.8 The customer shall bear all costs for returning the product and may use the shipping method deemed most suitable.
6.9 Refund - If the customer should decide to request a refund, the company will make every commercially reasonable effort to ensure that the refund is carried out within fourteen (14) business days of receiving the returned items. In this case, the company guarantees that the original purchase price of the items will be fully refunded, including any shipping fees charged.
If the customer is only requesting a refund for a part of the order (partial return), the shipping charges, if incurred, will not be refunded.
Refunds will be made by reversing the debit transaction (if paying by credit card, PayPal or Scalapay) or by bank transfer (if paying by bank transfer in advance). In the latter case, the consumer will be responsible for providing the bank account information to which the refund must be sent (IBAN number and account holder name).
If the customer makes a return for refund under false pretences, the seller reserves all rights not to proceed with the refund.
6.10 Replacement - Product replacements are not available. In case of return, only the full amount paid will be reimbursed (except for additional costs for cash on delivery). Therefore, replacement with other models, sizes or colours is not possible. In this case you will have to place a new order.
6.11 Delivery rejected - Purchases rejected at the time of delivery will be refunded, minus shipping costs and a 10% restocking fee.
